Shopping Terms - Terms and Conditions
Please note all sales are processed in British Pounds. Exchange rates are set by your credit card company not us.
Customers that use this site to order will agree to the terms and conditions of use. If you do not agree with these terms and conditions you will not be able to use this site.
We reserve the right to update or modify the terms and conditions on this site at any time
Please ensure you reread these terms and conditions on each visit to the site.
Master Plastics (fishmate.co.uk) reserve the right to refuse any order without giving reason or to request further information so as to allow that order to be processed.
You will receive an automatic order confirmation email upon placing an order, this is only an acknowledgement that your order has been received.
"By clicking the buy button you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process and payment constitutes our acceptance of your order."
We offer a flat rate service for all deliveries regardless of how much you order. Delivery to locations within the UK. (Unfortunately, we don't deliver to the Channel Islands)
How long will it take for my delivery to arrive?
We aim to deliver your order(s) as soon as possible. We always advise that delivery should be made within 3-4 working days of ordering.
Can I track my order?
Once you place your order, you can log-in to the ‘My Orders’ section of your customer account on our website, which will display the courier tracking information. Furthermore, if during checkout you provide your mobile number, you should receive regular updates from Yodel regarding the status of your delivery. * Please note that a small number of orders are dispatched by post or another courier, so on these occasions courier tracking is not available.
Couriers we use.
We use Yodel as our main courier, as they offer a reliable service and comprehensive coverage across the UK. However, for orders under 1.5kg, we will send these via Royal Mail (Signature not required)
Please note each fishmate product is designed for a specific purpose do not start to install your purchase until you have read all the information in the box.
We at Master Plastics are committed to complete customer satisfaction.
In 21 years of trading we have had very few complaints however if you need assistance of any kind you can contact our customer services representitive by telephone (0117 971 9922) between 11am and 4pm on any week day or by using the 'Contact Us' form on this website.
Should you have a complaint about any aspect of our service, goods or delivery times please contact us by email or telephone.
We will respond to any complaint within 3 working days. In most cases we resolve the problem during your initial phone call.
All complaints will be dealt in a, Fair, Confidential and effective manor.
Person responsible for logging complaints and reviewing them: Rob Howes
You statuary rights are acknowledged by Master Plastics however we can not except responsibility for failure to deliver your goods on time.
We always do our best to deliver to you on time as agreed normally with in six working days however we do not guarantee to deliver and we can not accept any responsibility for any losses you may incur due to late or non delivery.
We will NOT give your email address to any other company
We will not send unsolicited email to consumers unless you have first given your consent.
External sites : many third party sites link to us we do not have any control as to the content or management and as such we accept no responsibility for their content what so ever.
However, if you feel a site blatantly tricked or mislead you in any way please let us know so we can take appropriate action
All sizes given are approximate - Manufactures terms and conditions will apply to the installation of certain products.
Many products on this site carry a manufactures guarantee this is supplied by the manufacture and not by Master Plastics (fishmate.co.uk)
The terms and conditions do not affect your statutory rights as a customer.
Please check your goods when they are delivered as once you have signed for them we can not exchange damaged goods or replace missing parts delivery notes are sent with all orders.
You have 7 days from the date of receipt of your goods to inspect them for faults. If the goods are faulty you should contact us either by phone or email within the seven days quoting date of order and order number.
We will collect the faulty goods for inspection and replace them at our cost.
Orders may be cancelled within 7 working days without giving a reason.
The customer is responsible for all charges incurred returning goods, which will differ from that of the delivery charge. All other monies paid will be refunded within 30 days (excluding postage), The 7 day cancellation period will commence on the day following the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut. Boxed items must be returned complete, not part used.
If whole or part of your order is not delivered you must contact us within seven days of receipt either by phone or email quoting order date and order number and we will resend the items immediately for next day delivery.